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Terms of Business of Tailored Finance Ltd.

We are delighted that you have considered Tailored Finance Ltd. These terms of business set out the basis on which Tailored Finance Ltd. will provide business services to you as a client of the firm. They also contain details of our regulatory and statutory obligations and the respective duties of both the firm and you in relation to such services.

Please take a few minutes to read through our terms of business document and if you have any questions we will be happy to answer them. If you have any queries we will be happy to deal with them and you can contact us at:

Tailored Finance Ltd,
3 Convent Close
Off Herbert Street
Dublin 2
D02 V568

Phone: 00 353 1 4845122
E-mail: jtucker@tailoredfinance.ie

About Tailored Finance Ltd

Tailored Finance Ltd is regulated by the Central Bank of Ireland and is a member of the Irish Brokers Association.

Tailored Finance Ltd. is authorised by the Central Bank of Ireland under the investment Intermediaries Act 1995, and is registered with the Central Bank of Ireland as an Insurance Intermediary under the Insurance Mediation Directive. Copies of our various authorisations are available on request.

Tailored Finance Ltd. is subject to and complies with the Consumer Protection Code, Minimum Competency Code and the Fitness and Probity Standards as laid down by the Central Bank of Ireland.

In relation to products provided by the companies with whom we are authorised to do business with we are authorised to:

(i) advise you in relation to the nature of each of the products and advise you as to which product is suitable for your needs
(ii) Receive and submit applications on your behalf for a product(s).

Tailored Finance Ltd. has appointments to act in relation to insurance policies – these include life assurance policies, specified serious illness and other protection type policies including health insurance policies. We also hold appointments to act in relation to pension and investment policies.

Our Services

We hold authorisation to provide advice and arrange transactions on behalf of clients in relation to life, pensions and investment products, health insurance and mortgages and deposits.

Life & Pensions

We provide advice in relation to all life insurance, pensions and investment products on a fair analysis of the market.

Health Insurance

We will provide advice in relation to your current health insurance plan versus similar plans on offer from Irish Life Health with whom we hold an intermediary agency. We will also look at Laya and VHI and we will provide detailed comparisons of your current plan versus our recommendations on request from www.hia.ie the Health Insurance Authority’s website which are completely independent. We provide health insurance on a limited analysis of the market as we only place business with Irish Life Health unless we agree otherwise with the customer.

Mortgages

We have an agreement in place with Howth Financial Services Ltd. who will provide mortgage advice to our customers on a fair analysis of the market.

Commission / Fees

Tailored Finance Ltd. may receive commission from the product producer to whom applications are submitted this commission can vary from 0% to 180% depending on the type of policy purchased, we will confirm the amount of commission we receive on request. Summary details of this commission will be included in a product information document, which you are legally entitled to receive before an application for a product is completed, and full details will be included with your cooling-off letter (which will follow directly from the chosen product provider). In certain circumstances we may charge you a fee for the services provided. If we do this we will provide you with a written estimate of this in advance of providing any such business service.

Conflict of Interest

It is the policy of Tailored Finance Ltd. to avoid any conflict of interest when providing business services to its clients. However, where an unavoidable conflict may arise we will advise you of this in writing before proceeding to provide any business service. If you have not been advised of any such conflict you are entitled to assume that none arises.

Default on payments by clients

Tailored Finance Ltd. will if necessary, exercise our legal right to receive any payments due from clients for business services provided.

Product providers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.

When your policy ends or is cancelled, we will send you any documentation and information that you are entitled to on request.

Complaints Procedure

Any complaint that you may have in relation to the services provided should be made in writing to us outlining the nature of your complaint. Any complaint (whether verbal or written) will be acknowledged within 5 days of receipt, updates will be advised at intervals of not more than 20 working days. The complaint will be fully investigated by Tailored Finance Ltd. and we will endeavour to have a full response within 40 business days or sooner if possible. In the event that you remain dissatisfied with our handling and response to your complaint you can contact Tailored Finance Ltd. 3 Convent Close, Off Herbert Street, Dublin 2, D02 V568 and ultimately you are entitled to refer your complaint to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.

Investor Compensation Scheme

Tailored Finance Ltd. is a member of the Investor Compensation Company Ltd (ICCL) Scheme established under the Investor Compensation Act, 1998. The legislation provided for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to certain clients of the firm (known as eligible investors) covered by the Act. However, you should be aware that a right to compensation would only arise where client money or investment instruments held by this company on your behalf cannot be returned, either for the time being or for the foreseeable future, and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the clients’ loss, which is recognised as being eligible for compensation, or €20,000.

As a member of the Irish Brokers Association (IBA), Tailored Finance Ltd. is also a member of the IBA Compensation Fund Ltd. Subject to the rules of the scheme the liabilities of its member firms up to a maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the Fund on its behalf if a member firm is unable to do so, where the above detailed ICC: (established by law) has failed to adequately compensate any client of the member.

Data Protection

Tailored Finance Ltd. is a Data Controller as defined in the Data Protection Act 1988 and 2003. We collect all your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is only used for legitimate purposes. To fulfil these objectives we may share the information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time.

You have the right at any time to request a copy of any “personal data” within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time) that our office holds about you and to have any inaccuracies in that information corrected.

Additional Terms and Conditions of our Website

Alterations to our website
We update our website regularly and may alter the content at any time without prior notice.
Any of the material on our website may be out of date at any given time and we will endeavour to keep it up to date although are not under any obligation to do so.

Intellectual property rights
All intellectual property rights (including without limitation, all database rights, patents, trademarks, logos) content belong to Tailored Finance Ltd.

Links to other websites
Please note that links to other websites are provided for your information only, Tailored Finance Ltd. does not accept any responsibility or liability in respect of the content of any such other website.

Emails
Please note that all emails are monitored for quality purposes.

Disclosure of information to third parties

Tailored Finance Ltd. does not sell, trade or rent your information and we will never disclose information about you to third parties, except to fulfil your specific orders for a product or information in the event that third parties deliver the relevant service.

We may of course be obliged by law to pass on your information to the Gardai or other statutory authority.
Tailored Finance Ltd. does not use commercially available or ‘bought in’ mailing lists or directories.

Directors: J Tucker, L Tucker and M Tucker.
Registered in Ireland No. 396994. Tailored Finance Limited is regulated by the Central Bank of Ireland.